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As PayPal manages the subscription payments directly and we can't get into your PayPal account, you will need to go to PayPal and sign in to unsubscribe.
- login to your account at www.paypal.com
- At the top menu click the blue box called "My Account"
- From the gray sub menu click "History"
- From the box on the left titled "History" click "Advanced Search"
- Enter "tribepay@tribe.net" in the "search for" box (without the quotes" and select "Email" from the "In" popup.
- Set the date range back at least 14 months (for example 9/1/2007).
Click "Submit"
PayPal will return a list of your transactions with Tribe. Click on the "details" link in the line marked "Subscription Creation" to open up the details of the subscription.
- At the bottom of the window you will will see a gray button marked "Cancel Subscription." Select this if you want to cancel your subscription.
- login to your account at www.paypal.com
- At the top menu click the blue box called "My Account"
- From the gray sub menu click "History"
- From the box on the left titled "History" click "Advanced Search"
- Enter "tribepay@tribe.net" in the "search for" box (without the quotes" and select "Email" from the "In" popup.
- Set the date range back at least 14 months (for example 9/1/2007).
Click "Submit"
PayPal will return a list of your transactions with Tribe. Click on the "details" link in the line marked "Subscription Creation" to open up the details of the subscription.
- At the bottom of the window you will will see a gray button marked "Cancel Subscription." Select this if you want to cancel your subscription.
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Oops, the automatic payment went through before I canceled. Can I get a refund?
Sat, January 10, 2009 - 8:01 PMIn most cases, yes. We are able to issue refunds up to 60 days after a payment is made. You must still cancel the subscription, however, if that is what you want to do. Simply write to help@paypal.com and tell us the email address you use with PayPal, your Tribe account email address, or subscription id (found on your payment receipt).
We would prefer that you not open a dispute with PayPal, which requires extra steps and research on our part.
Please do not dispute the charge with your bank. That will block the transaction and prevent us from issuing your refund quickly. -
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Re: Oops, the automatic payment went through before I canceled. Can I get a refund?
Thu, January 29, 2009 - 5:49 PM.
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