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There are a few tribes for official and unofficial moderator support (listed in order of activity as of the time of this post)
Tribe Moderators: moderators.tribe.net/
Big Tribe Moderators: tribes.tribe.net/bigtribes
A fundamental principle of Tribe is that moderators get to create tribes for whatever they want and to manage them however they want. Some pick topics that are of interest to a lot of people and manage them in a way that many people appreciate and they can become quite large and take on a life of their own. Others are more narrowly focused. For any given topic of general interest, there are many tribes all approaching the subject in different ways, each with their own character. Any member is free to find the tribe that best suits them; if none do, they can create their own tribe and run it the way it should be run.
In general, if a tribe member doesn't like a tribe or doesn't like the tone, tenor, subject matter, or content of the posts on a tribe, it is best to discuss that on the tribe. If the moderator is not receptive, the member should become moderator of their own tribe that is run right.
Tribe moderators are the disciplinarians of their tribes. Sometimes this can be a tricky task and occasionally, like Tribe as a whole, it is hard to balance openness with excluding difficult people. There are some tools to manage this (making a tribe membership moderated or private instead of open to the public, for example) but the current tools are a compromise. When these tools fail or aren't appropriate, we can help.
Supporting moderators is a top priority and if you're a moderator of a tribe of any size, if you have a question about or problem with your tribe, please contact us at modsupport@tribe.net.
Tribe Moderators: moderators.tribe.net/
Big Tribe Moderators: tribes.tribe.net/bigtribes
A fundamental principle of Tribe is that moderators get to create tribes for whatever they want and to manage them however they want. Some pick topics that are of interest to a lot of people and manage them in a way that many people appreciate and they can become quite large and take on a life of their own. Others are more narrowly focused. For any given topic of general interest, there are many tribes all approaching the subject in different ways, each with their own character. Any member is free to find the tribe that best suits them; if none do, they can create their own tribe and run it the way it should be run.
In general, if a tribe member doesn't like a tribe or doesn't like the tone, tenor, subject matter, or content of the posts on a tribe, it is best to discuss that on the tribe. If the moderator is not receptive, the member should become moderator of their own tribe that is run right.
Tribe moderators are the disciplinarians of their tribes. Sometimes this can be a tricky task and occasionally, like Tribe as a whole, it is hard to balance openness with excluding difficult people. There are some tools to manage this (making a tribe membership moderated or private instead of open to the public, for example) but the current tools are a compromise. When these tools fail or aren't appropriate, we can help.
Supporting moderators is a top priority and if you're a moderator of a tribe of any size, if you have a question about or problem with your tribe, please contact us at modsupport@tribe.net.
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Mon, January 12, 2009 - 2:24 AMit would make a lot of sense and go far in terms of making things work better for tribe if we put our heads together and created a better moderator support group.
I offered to do this and created a tribe for it and then changed the name a few time sto meet the needs of the people i had involved...
tho the tribe never quite caught on....
tribes.tribe.net/conflictresolution
Just as there is now a tribe "brainstorm" and "FAQ" there could be a moderator support tribe sanctioned and run by tribe staff with assorted volunteers working in a sort of managed think tank fashion to generate psychology and sociology materials useful to moderators.
Right now, most moderators suffer from having no moderation skills or knowledge and flying by the seat of their pants.
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Mon, January 12, 2009 - 2:28 AMOne of tribes greatest failures is its failure to access the userbase as a think tank.
IE, the admin level of the moderator skills of leading discussions.
A good admin would then go on to ask questions for the user base to answer.
like;
1.What are some good skills to know for handling conflicts between members?
2. How can i tell if somebody is trolling?
3. How can a moderator lead conversations?
4. How do i think of good ne wthreads for my tribe?
5. One of my members has a bad attitude and is upseting other members. what do i do?
ETC.
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Sun, January 18, 2009 - 10:00 PMIf you posted these questions in the FAQ format and provided thoughtful, comprehensible answers, created a topical and considerate discussion, it might be genuinely helpful to many. -
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Mon, January 19, 2009 - 5:33 PMAnd if you paid attention to what your audience wants rather than acting like a snarky schoolmarm you'd have the best social network on the web. -
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Tue, January 20, 2009 - 8:28 PMIf you posted these questions in the FAQ format and provided thoughtful, comprehensible answers, created a topical and considerate discussion, it might be genuinely helpful to many.
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I would be happy to do that in an environment where i would not then have to defend same from recreational sadomasochism.
At this point, this tribe doesn't fit that description, which is why i am so happy we are talking elsewhere.
To be honest, and to back track some, now that i seem to have caught some attention, i responded in this tribe because
I'm a hyper lurker who found some of the FAQ posts somewhat alarming.
The quality in substance of the materials which i am going to be able to burble at you or others which would be useful is more like
"brain storming" than "FAQ". I seem to have the same problems over there as elsewhere on tribe, but perhaps it would be great if we met for a chat.
My main ideas on the answer to the primary line of the faq are these;
1. Tribe should work this out as best as possible to a "WHAT" not a "Who" and embed it into the moderator interface.
IE, write a moderators hand book and put it in the moderators dashboard.
2. It would behoove tribe to at least make a list of successful, prominent, or well liked moderators, so that fresh moderators could seek
advice from a wide variety of peers.
3. It would probably also behoove tribe to endorse or create some version of a volunteers moderator support group.
4. Depending on the type of help you need.
A. If you need help dealing with tribe features, theres a tribe tribe for that or two
B. If you need help identifying the difference between serious abuse and a troll/whiner duet, you should probably contact tou gal or
tribe@abuse but maybe not because theres not telling whether they can easily figure that out themselves.
C. So there are an assortment of existing tribes tribes for assorted topics.
D. But if you need real help, i mean, advanced help, the kind of help that tribe staff are too busy or don't know enough to give....
then your best bet it to pm ME.
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Tue, January 20, 2009 - 8:38 PMAnd if you paid attention to what your audience wants rather than acting like a snarky schoolmarm you'd have the best social network on the web.
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lol.
on the one hand its so nice to get back up, on the other hand....
why must we all be reduced to this?
I have a theory about snark and staff of social networks i think that the staff ten to catch it from the trolls. This could be a flawed theory,
but its as good as any other theory on the subject out there.
Its good mental practice to simulate yourself in the other persons shoes.
So today i'm tribe staff. And there are thousands of tou reports per day. 99 percent of which don't warrant bothering tou. And the rest of which still on the other hand provide as a whole a body of problems too deep and too complicated by several orders of magnitude for 5 people to ever address or resolve.
Like cops or lawyers or politicians, they start out with all the best intentions and the boldest and brightest of visions, but then reality starts to creep in and it slowly dawns on you that you are serving a big batch of whining ninnies and ego maniacs and scitzophrenics and you have to either develop a sense of humor about it or it wouldn't fit to stay there, day after day, providing that service.
Like the government or any agency as such social network staffers are subject to group think and so its easy to get trapped into not solving problems or working things out, and even easier to get caught up in all the dramas and then not spend any time getting anything
done. In the end, like a doctor, objective scientific distance sets in and then it all starts to look like a zoo under a curious petri dish and the largest possible squable on the board looks too petty to be meaningful enough to comment on.
How can any human exist through that and not end up with snark and school marmishness?
Its important to see that the problems are systemic, not personal, and not get fixed in throwing blame at anybodies feet.
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A babbling brook has no beginning and no end.
Wed, January 21, 2009 - 6:28 AMExcellent.
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Wed, January 21, 2009 - 10:24 PMWell said. -
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Wed, January 21, 2009 - 10:27 PMsatan, i'm afraid you are a bit behind.
This troll network needs to get its memo system in gear. where were you when shatter was falling flat on his face and so desperately needed your help?
now i have had a chat with tribe and i don't have much use for this forum at this point, but, i am sure you will find some other person to vamp off of.
Ciao.
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This is the maximum depth. Additional responses will not be threaded.
Re: FAQ: I am a moderator and I need help! Who do I contact?
Wed, January 21, 2009 - 10:33 PMCould you please try to learn how to care how threading works before you post again. Thanx.
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This is the maximum depth. Additional responses will not be threaded.Unsu...
Re: FAQ: I am a moderator and I need help! Who do I contact?
Wed, January 21, 2009 - 10:52 PM"This troll network needs to get its memo system in gear. where were you when shatter was falling flat on his face and so desperately needed your help?"
--I don't know what you are talking about. You sound as if I should know to which drama you allude. To answer your question as to where I was, I might have been at work. Or maybe I was unsubbed. Or maybe I didn't give a shit.
If Shatter had ever needed my help, he would have asked for it.
Now run along Prom and bomb some hapless tribe with one of your 8,000 word bombs.
Only, and I mean ONLY crazy people take the trouble to read your 8,000 word posts. You know that, don't ya, Prom the Unabomber? -
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Thu, January 22, 2009 - 1:28 AMgiggle giggle.
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Thu, January 22, 2009 - 9:36 AM"If Shatter had ever needed my help, he would have asked for it. "
I didn't really see any reason to make you get out of your chair, let alone wake you up until your nap was over. Utterly sophomoric troll attempts by the unitard bomber. I mean, 3-5 words on my part generated no less that 5-12 replies each because he was so flustered and flabbergasted that he couldn't actually come up with a single concise post to get his meaning across.
Then of course declaring himself winner simply because I was refusing to argue with an idiot on fear of people mistaking me for one was the cherry on top of the sundae.
--S
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Unsu...
Re: FAQ: I am a moderator and I need help! Who do I contact?
Wed, January 21, 2009 - 12:25 PMProm's screeds and lectures come in only one format. Very similar to those of the Unabomber.
Though Prom heartily endorsed this comparision previously, exclaiming "fook yeah!" when I compared him to the Unabomber, it was not meant as a compliment.
It also reflects poorly on the actual Unabomber, to be compared to Prom. -
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Re: FAQ: I am a moderator and I need help! Who do I contact?
Wed, January 21, 2009 - 9:37 PMI remember that thread.
Why do I get the sense this new paradigm is about to be tested out right here in Tribe FAQ, lol!
*gets popcorn*
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